CLIENT AREA: QUESTIONS AND ANSWERS

 

Q. Minor or major versions, what is the difference ?

A. A minor version is a partial or complete version of a software program containing either the corrections or minor enhancement of the functionality. Currently these versions are called « patch » or « Service Pack » and are not automatically sent, but are available for download. A major version is a complete version of a software program including the new functionalities made by IGE SA, in the framework of the Progressive maintenance. Each version is identified by a specific number and is the subject of a reprogramming of the protection system.

However, the clients can call the Technical support and refer an enquiry in order to obtain the desired version on a CD-ROM, with a condition of an up to date maintenance contract.

 

Q. When we can obtain a new update after the software is expedited by IGE SA ?

A. For each client the CD-ROMs with the new versions can be expedited once they are ready, at the name and the address of the maintenance registered by us, after an enquiry to the Technical support or the Maintenance service.For each client the CD-ROMs with the new versions can be expedited once they are ready, at the name and the address of the maintenance registered by us, after an enquiry to the Technical support or the Maintenance service.

Q. Why should I sign a maintenance contract ?

A. All the clients of IGE SA have to sign or renewal their maintenance contract in order to benefit from the best return possible investment of their softwares of IGE SA and to make durable their investment. The products of IGE SA are determinative programs for the offices which are using them. Thanks to the updates of our software and to our service of Technical support, our clients are continually saving time and money. Only those who have signed the contract of maintenance obtain regularly the updates and the new versions. In case of a doubt or if there is something you want to ask, you can contact the technical support, and thus produce calmly. If necessary they can intervene to your PC.

Q. What are the services covered by a maintenance contract ?

A. Refer to the section Program of software maintenance. You will profit of an unlimited access to the Utilisation assistance: more routinely called Hotline. This is a service where the technical supports give the answers to the questions connected to the exploitation or the functioning of the system. You will regularly receive updates. You can have access to a knowledge database. You will be alerted priory on the likely events which can affect your installation. In case you are concerned or in case of damage you will obtain help rapidly.

Q. When we can contact the Technical support?

A. The group IGE-XAO dispose with multiple technical centres and the services of technical support are open for France from Monday to Friday, from 8H30 till 12H30 (in the morning) and from 13H30 to 17H30 in the afternoon at 0825 000 463 (except during the official holidays).
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