The capacity to adapt to new technologies made the company successful and allowed us to always be ahead of our competitors. Our software packages change every day in order to answer the needs of our customers around the world. Such is the company project: to always be a distance ahead.
Details
Technical support technician functioning as customer’s main point of contact and assist with training for customers.
Responsibilities:
1. Primary goal is to maintain customer satisfaction
2. Respond to emails, phone calls, and direct messages from customers in a timely manner
3. Provide Level I support for customers with technical issues
4. Log and escalate issues to Level 2 and 3 level support technicians, as required
5. Monitor progress on escalated issues to ensure customer has been responded to
6. Create documentation for solutions to issues – including PDF manuals or videos with audio
7. Create and track error tickets for software bugs and issues
8. Assist with template, 2D/3D symbols, and part information creation
9. Expansion of job responsibilities after 6 months (to be mutually agreed upon)
10. Excellent attention to detail
11. Excellent communication skills, both oral and written
12. Must be able to work independently while maintaining a schedule
Qualifications:
1. Minimum of 2-years of higher education schooling (Associates degree / professional certification)
2. PREFERRED – 4-year degree from college or university with science background
3. Ability to understand manufacturing assembly drawings and datasheets
4. Technology literate with knowledge of Microsoft Office and image/video/audio editing programs
5. Must be in USA
6. French and/or Spanish fluency is a plus (must be fluent in English)
Benefits:
1. Full-time salary position
2. Salary depends on experience – $60k to $80k plus bonus
3. Medical, Dental, Life, and Long-Term Disability insurance
4. 401(k) retirement plan with company match
5. Paid time-off plus 10-holidays
6. Remote work! Your home is your office
7. Growth opportunities and promotion possibilities
8. Company will provide hardware and software for employees use
9. Possible travel national/international (will be mutually agreed upon)
Details
In the context of supporting one of our largest customers, we are looking for a technical support person functioning as the customer’s main point of contact who will handle our manufacturing suite support.
Responsibilities:
1. Primary goal is to maintain customer satisfaction
2. Respond to emails, phone calls, and direct messages from customers in a timely manner
3. Provide support for customer with technical issues, bug fixes, installation, and training users
4. Monitor progress on escalated issues to ensure customer has been responded to
5. Create documentation for solutions to issues – including PDF manuals or videos with audio
6. Create and track error tickets for software bugs and issues
7. Assist with template, 2D/3D symbols, and part information creation
8. Excellent attention to detail
9. Excellent communication skills, both oral and written
10. Must be able to work independently while maintaining a schedule
11. Additional work as required
Qualifications:
1. 2-year degree from college or university with science background
2. Preferred - 4-year degree from college or university with science background
3. 2+ year(s) experience with CAD packages (AutoCAD, Solidworks, Creo, etc.)
4. Ability to understand manufacturing assembly drawings and datasheets
5. Technology literate with knowledge of Microsoft Office
6. Must be in USA
7. French and/or Spanish fluency is a plus (must be fluent in English)
Benefits:
1. Full-time salary position
2. Salary depends on experience – $60k to $80k plus bonus
3. Medical, Dental, Life, and Long-Term Disability insurance
4. 401(k) retirement plan with company match
5. Paid time-off plus 10-holidays
6. Remote work - Your home is your office
7. Growth opportunities and promotion possibilities
8. Company will provide hardware and software for employees use
9. Possible travel national/international (will be mutually agreed upon)
Flexible location
Details
We are recruiting a Pre-Sales Software Engineer with an electrical engineering background to proactively collaborate with the Sales Teams to accelerate the conversion rates to defined customers. International travel will be c. 20 to 30% mainly in the European Region.
Objectives:
• Accelerate conversion rates to Electrical distribution or control Panel Builders to electrical Engineering Software of IGE-XAO
• Support sales on identified opportunities
• Ensure that the commercial offers done to customers will be adapted to their real needs and will bring them the expected ROI, to increase drastically our chance to build recurrent revenues
Responsibilities:
Based on the plans outlined by the Sales managers and Business developers:
• Organise customer workshops 50% on-line & 50% on-site to:
o Understand in details current customer engineering & production process and current digital tools used
o Run in consequence detailed customized Software Demos in line with customer context
• Define specific offer package (Software, Training, Customization of Data or Consulting Services)
o Formulate clear value proposal of the package to the customer (ROI)
o Inform central team about adaptation and customization need (data, software)
• Coordination with sales team to build the right quotation for the customers
• Collaborate with all IGE-XAO and Schneider Electric Sales team to better qualify sales opportunities and ensure efficient F2F interactions with the customers.
• Collaborate with IGE-XAO and Schneider Electric Marketing and Support teams to give the right market feedbacks to improve permanently our offer to this customer segment.
Technical Skills:
Experience in Electrical Distribution &/or Automation: ideally coming from engineering or tendering department
First experience in a sales environment as a plus
An understanding/some experience with electrical engineering Software (SEE Electrical, Eplan or equivalent)
Interested? Please send resume + motivation letter to marc.burger@se.com
