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Frequently Asked Questions.

Home › Frequently Asked Questions › Installation and use of the software

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Caneco BT tells me it can’t find a catalogue even though it’s in the Caneco BT base directory

The catalogues are managed according to their date of creation. If you have a maintenance contract, simply updating the key will resolve the problem.

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Caneco BT

The catalogues are managed according to their date of creation. If you have a maintenance contract, simply updating the key will resolve the problem.

When it starts up, Caneco BT tells me “Licence not valid or licence file not up to date -> Licence file (CanBTL.DAT/CanBTP.DAT) incorrect or absent”

Download the key update and copy the files to the computer containing the protection key...

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Caneco BT

Download the key update and copy the files to the computer containing the protection key:

With Windows XP: C:\Program Files\Common Files\ALPI Shared
With Vista and Seven 32 bits: C:\Program Files\Common Files\ALPI Shared
With Vista and Seven 64 bits: C:\Program Files (X86)\Common Files\ALPI Shared

When it starts up, Caneco BT tells me “Licence not valid or licence file not up to date -> The key will not allow you to run this program version”

Your protection key contains information on the versions you can use. If you have a maintenance contract, you have to update the protection key.

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Caneco BT

Your protection key contains information on the versions you can use. If you have a maintenance contract, you have to update the protection key.

When it starts up, Caneco BT tells me “Licence not valid or licence file not up to date -> User rights expired”

To protect it when sent by post, the protection key is programmed with an expiry date.
After installation (or reinstallation with an old CD), you need to go to the ALPI site and update the Caneco BT key.

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Caneco BT

To protect it when sent by post, the protection key is programmed with an expiry date.
After installation (or reinstallation with an old CD), you need to go to the ALPI site and update the Caneco BT key.

When it starts up, Caneco BT tells me “Licence not valid or licence file not up to date -> Protection key not found”

With USB or parallel port protection keys:
- Make sure the key is properly connected to the terminal and the key drivers are properly installed.
With software keys (FlexLm):
- Check the configuration in ALPI licence manager (customer terminal).

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Caneco BT

With USB or parallel port protection keys:
- Make sure the key is properly connected to the terminal and the key drivers are properly installed.
With software keys (FlexLm):
- Check the configuration in ALPI licence manager (customer terminal).

I’m experiencing problems installing Caneco BT with Windows Vista or XP 64 bits.

Caneco BT versions prior to 5.3.3 aren’t compatible with the Windows 64 bits versions...

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Caneco BT

Caneco BT versions prior to 5.3.3 aren’t compatible with the Windows 64 bits versions.
If you try to install it manually anyway, your results could be erroneous. For use with Windows Vista or Seven 64 bits, you’ll need to update Caneco BT to use version 5.3.3 or later.

I don’t seem to be able to install Caneco BT version 5.2 with Windows Seven.

Caneco BT versions prior to 5.3.1 (build 709) aren’t compatible with Windows 7...

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Caneco BT

Caneco BT versions prior to 5.3.1 (build 709) aren’t compatible with Windows 7.
If you try to install it manually anyway, your results could be erroneous. So for use with Windows 7, you’ll need to update your Caneco BT version.

Where do I install the protection key update for a networked system?

You can update the protection key on the PC containing the key.
You should also copy the update files into the default directory: C:\Program Files\ALPI\Caneco\5.X.

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Caneco BT

You can update the protection key on the PC containing the key.
You should also copy the update files into the default directory: C:\Program Files\ALPI\Caneco\5.X.